Here is some general information regarding delivery of our products. Please note that some of our items do require specialist shipping and will require arrangements to be made for that.

How Much Is Delivery?

Delivery is calculated by weight and size of products. Our advanced system calculates the weight to the actual gram, so you are never overcharged. To get an exact cost for delivery, simply add your items to the Shopping Basket. Scroll down to the bottom of the page and enter your correct destination postcode. Click Update Estimate to display your net delivery charge.

Normal Delivery

We dispatch all orders received before 11am on the same day when possible. All other orders will be dispatched the next working day. Delivery times are dependent upon the products which you order. The list below is for guidance only and is based upon UK mainland (not highlands), deliveries.

• Depending on the weight and size of your order, it will either be delivered by Tuffenells or on a pallet using a national carrier.
• Most products are delivered within 24 to 48 hours. Exceptions are listed below.
• Products with a * are delivered direct from the manufacturer.

All palletised deliveries, including Slatwall Panels, Slatted Gondolas, Display Units and large bulky items will require two persons for off-loading. The delivery driver is not our employee and is only insured to deliver the goods to the curbside. Your driver is not there to offload and carry the goods into your premises. Additionally, pallets are strapped with metal or plastic strapping, and so you must have tools (pliers or wire cutter) that can cut through this. The driver is only obliged to deliver to curbside.

We require a signature for all deliveries. All deliveries should be signed for as “Unchecked” to assist with any claims. In the rare event of any obvious damage to the goods – please bring it to the attention of the delivery driver and sign the delivery note indicating “Damaged” items. Please check all items before signing for the delivery. If you sign for everything as “Ok” we will be unable to claim for replacements should you have damages.

Any damages or shortages must be reported by 12pm the day following delivery. Failure to report under this term will result in no obligation by Uni-Shop.

Please provide a contact number and note any delivery restrictions during checkout, this is especially important if your delivery address is unusual or difficult to find or has timed restrictions. Remember, pallet deliveries are often made with large articulated trucks, so will not be able to go on narrow streets.

Delivery Requirements

Please note that our courier needs to be informed if there are any delivery restrictions. These can be red routes, access restrictions, delivery times or loading times. If there is anything you need to inform us about, please use the Additional Comments Box.

By providing a mobile phone number when you place your order, we can send you tracking information. We must draw your attention to delivery waiting times. If you are not available to receive your order, the driver will not wait and you will incur a further delivery charge.

As previously mentioned, the above is a guide only. Delivery times shall not be the essence of any order or contract, and we can not be held liable for delays.

Our Address

Uni-Shop (Fitting) Ltd.
Units 6-8 Takeley Business Centre.
Dunmow Road, Takeley.
Essex. CM22 6SJ.

Email: [email protected]
Tel: 01279 870 333