We dispatch all orders received before 12pm on the same day. All other orders will be dispatched the next working day. Delivery times are dependent upon the products which you order. Wherever
possible, we have negotiated with the manufacturers and importers for
free or reduced charges.
The list below is for guidance only and are based upon UK mainland (not highlands), but please rest assured that we will always let you know if delivery charges are applicable and an estimated date prior to processing your order. Products with a * are delivered direct from the manufacturer. All other products are delivered either by parcel or pallet depending on the weight and size.
|Online Orders||Normally 24 - 48 hours|
|Retail Shelving||Normally 24 - 48 hours|
||Normally 24 - 72 hours|
|Lockers*||Normally 24 - 72 hours|
|Assembled Counters*||Normally 7 - 10 days|
|Showcases*||Normally 7 - 10 days|
|Retail Checkouts*||Normally 2 - 3 weeks|
|Card Units*||Normally 7 - 10 days|
|Shopping Trolleys*||Normally 24 - 48 hours|
|Wire Baskets*||Normally 24 - 48 hours|
|Shop Window Cable Kits*||Normally 24 - 48 hours|
|Specialist Retail Equipment*||Normally 7 - 10 days|
As previously mentioned, the above is a guide only. Delivery times shall not be the essence of any order or contract and we can not be held liable for delays. For further information, please read our returns policy.
Uni-Shop want you to be entirely satisfied with your order.
We do not supply goods on a trial basis nor on sale or return. Prior to the return of any goods, you must contact us, in writing and within 7 days of delivery and subject to our agreement, the goods may be returned (we will provide you with a returns number). Any items must be returned to ourselves unused, undamaged and in original packaging with packaging and seals unbroken. In this case, you will be liable to a 20% re-stocking charge plus all delivery and collection costs to and from yourselves.
Uni-Shop are unable to accept the return of non stock items or goods on special order or that have been especially manufactured to required specification or amended from the original state.
If you are unable to inspect your goods at the time of delivery, please ensure that you sign "unchecked". In the unlikely event that your order is received damaged, then please contact us within 3 working days of receipt. We will then organise repair, replacement or refund. Due to carrier's terms and conditions, we are unable to process any notifications outside this period.
Any refund will be made using the same method as your order and after returned goods are inspected by ourselves.
Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone.
If the item needs to be returned you must return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty we will dispatch a replacement item to you as soon as possible. We cannot accept return of goods that have been dismantled or a self-repair has been attempted.
If the item is not found to be faulty it will be returned to you at your cost. This returns policy does not affect your legal rights.